Privacy Policy
BudShop Privacy Policy
Bud Shop (budshop.co.za) is committed to protecting the privacy of our valued customers. This Privacy Policy details how we gather, utilize, and safeguard your personal information.
Information We Collect
We may collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, shipping address, phone number.
- Account Information: Username, password (stored in encrypted format).
- Order History: Details of previous purchases.
- Payment Information: Processed by a secure, third-party payment gateway. Bud Shop does not store complete credit/debit card information.
- Technical Information: IP address, browser type, device information, and general website usage data.
How We Use Your Information
- Order Processing: To fulfill your orders, communicate order status, and provide necessary customer support.
- Personalization: To improve your shopping experience and offer relevant product recommendations.
- Communication: Occasional newsletters or promotional materials (only if you have opted in to receive them).
- Analytics: To understand how customers use our website and identify areas for improvement.
Information Sharing
BudShop will not sell or rent your personal information to any third parties. We may share information under limited circumstances:
- Service Providers: With trusted partners assisting in order fulfillment, shipping, payment processing, or website analytics. These partners adhere to strict confidentiality agreements.
- Legal Compliance: If required by law or to cooperate with legitimate legal investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of Bud Shop's assets.
Data Security
We prioritize the protection of your personal data. BudShop implements appropriate technical and organizational security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
Cookies and Tracking
Our website utilizes cookies to enhance functionality and personalize your experience. Cookies are small text files stored on your device. You may manage your browser settings to control or disable cookies if you prefer.
Your Rights
You possess the following rights regarding your personal information:
- Access: You can request a copy of the personal information Bud Shop holds about you.
- Rectification: You can request correction of inaccurate or incomplete information.
- Erasure: Under certain circumstances, you may request the deletion of your personal information.
- Restriction: You may request limitations on how Bud Shop processes your information.
- Objection: You have the right to object to the processing of your information in certain situations.
Changes to Privacy Policy
We reserve the right to modify this Privacy Policy. Updates will be reflected on this page with the effective date indicated. Your continued use of BudShop signifies acceptance of any changes.
Contact Us
Should you have questions or concerns regarding our Privacy Policy or data handling practices, please reach out to us at: info@cannahealth.co.za
Refunds and Returns
BudShop Return and Refund Policy
Due to the nature of our products, and in order to maintain the highest quality and safety standards, we are unable to offer returns or refunds on any items once they have been shipped.
Reasons for Our Policy
Product Integrity: Our products require specific handling and storage conditions to ensure their quality. Once a product leaves our facility, we cannot guarantee it has been maintained in the proper environment to ensure safety and effectiveness.
Hygiene and Safety: We prioritize the health and well-being of our customers. Accepting returns could potentially compromise the safety of our products for future customers.
Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact our customer service team immediately at support@cannahealth.co.za Kindly provide your order details and photos of any damage, and we'll work to resolve the situation as quickly as possible.
Commitment to Quality
We understand that this policy may be an inconvenience for some customers. Please know that it is in place to protect you and uphold the highest standards of quality in our products. We appreciate your understanding.
Payment Methods
Payfast
We use Payfast as our trusted payment gateway as it offers our customers
a variety of secure and trusted payment methods as seen in the picture below:
Cryptocurrency
We support crypto payments for the following currencies:
BTC - Bitcoin
ETH - Ethereum
SOL - Solana
The Total amount will automatically be converted to the chosen currency and displayed for you to send to the specified address.
You can also pay directly using your Metamask Wallet or Trust Wallet
Shipping and Delivery
Budshop uses BobGo to ensure guaranteed, safe, and discreet shipping nationwide at flexible rates.
Delivery Times
Once your order is placed we take a maximum of 24 hours to process and package it so that it is ready to be handed over to the courier partners.
As soon as your package is handed over to the courier you will receive an automated email with a tracking link.
Once the courier has your package you can expect to receive your order within
1-3 days *Rural outlying areas may take longer.
PLEASE NOTE
There are no deliveries on weekends or public holidays.
Our courier partners only operate Monday - Friday from 08:00 - 17:00